Claim Operations Support Specialist

Job Description
Job Title:
Claim Operations Support Specialist
Job ID:
787532
Location:  OH-Independence
Available Openings
2



Committed.  Competitive.  Constructing our Future.

That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

OPPORTUNITY:   Do you want an opportunity to provide quality claim and operational support while developing and growing your insurance career with a possible transition to future claim handling?   If so, consider the Claim Operations Support Specialist position with Travelers.

RESPONSIBILITIES:
- Critical, independent thinking.  Pull data, conduct research, identify trends and suggest improvements in business processes to enhance customer service via the phone queue report or similar reports and information.
- Process, monitor, track, and manage payments and checks.
- Process mail; handle filing, fax and photocopy.
- Review, prepare, create, and/or send letters, reports, and forms.
- Answer and initiate telephone calls, create appointments, and provide customer service as required.
- Organize activities/projects as assigned including the preparation, analysis and distribution of computer reports.
- Help to drive performance and improve business processes by introducing and suggesting solutions to problems.

EDUCATION:
High school diploma required and college degree preferred. Knowledge of claim support functions including data entry preferred.

JOB EXPERIENCE:   Experience in the customer service field, retail, or restaurant etc. required

SKILLS:
- Excellent oral and written communication
- Computer literate, including Microsoft Office products
- Strong decision-making and organizational skills
- Initiative to make positive things happen
- Ability to research and suggest effective alternatives
- Ability to work in a fast-paced, team environment
- Ability to meet or exceed Performance Competencies.
- Excellent customer Focus and relationship management skills
- Commitment to Task and follow-thru
- Able to take responsibility for actions and persist despite obstacles
- Demonstrates a sense of urgency about getting results

Travelers is an equal opportunity employer.  We actively promote a drug-free workplace.